Privacy, in plain English.

What we collect

We may collect your name, phone number, email address, service address, and appointment details when you request a quote, book a service, or communicate with us. We also keep booking details, cleaning preferences, and payment information associated with the service.

Our web server receives standard request information, including your IP address and browser type, for security and rate limiting. We do not use this information to build advertising profiles.

Cookies

We use one essential cookie while you are booking. It holds your draft quote — the service, home size, frequency, extras, and chosen time — so you can move between steps without an account. It is signed, HttpOnly, expires after 30 minutes, and is cleared when you confirm or abandon the booking.

This site does not set advertising, analytics, or cross-site tracking cookies. The only client-side script is the /book enhancement, and it does not set cookies.

How we use information

• To prepare and confirm your quote, booking, and appointment.
• To manage bookings, process payments, and communicate about appointments, reminders, and service updates.
• To send text messages related to our services, with your consent.
• To respond to questions, feedback, and customer-support requests.
• To improve customer service and protect the site from spam, abuse, and fraudulent bookings.
• To meet legal, tax, and insurance obligations.

SMS communications

AllSpace Duct Cleaning LLC uses SMS messaging to communicate with customers about scheduling, appointment reminders, service updates, and customer support. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.

Who can see it

Your booking details are available only to the AllSpace Duct Cleaning team members assigned to your visit and our operations coordinators. We share data with service providers solely as needed to run the service and never sell personal information.

We do not process card payments through this website. If a payment link is sent separately, it is handled by a payment processor under its own privacy terms.

Google Calendar integration

If Google Calendar is connected, AllSpace Duct Cleaning accesses only calendar availability needed to coordinate appointments and never reads unrelated email or contacts.

How long we keep it

Booking records are kept for as long as needed to provide service, meet accounting and insurance requirements, and resolve questions. Contact messages are kept for up to 24 months. Draft quotes held in the booking cookie expire after 30 minutes.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, subject to legal and operational requirements. You can revoke Google Calendar access at any time and opt out of SMS messages by replying STOP. Email hello@allspaceduct.com and we will respond within a reasonable time. You can also ask us to stop sending reminder messages.

Security

Booking forms are submitted over HTTPS in production. Draft cookies are signed and cannot be altered without detection. Access to booking data is limited to team members who need it. No system is perfectly secure, but we work to keep the data we hold small and protected.

Children

Our services are booked by adults. We do not knowingly collect personal information from children under 13 through this site.

Changes and contact

If this policy changes, we will update the date above. Questions can go to hello@allspaceduct.com or (678) 555-0148.

AllSpace Duct Cleaning LLC · Conyers, GA 30094